8mbest Terms & Conditions

Introduction

These Terms and Conditions ("Agreement", "Terms") govern the use of the 8mbest website located at 8mbest.app and all associated services, games, sportsbook products, promotional offers, and customer support functions provided thereunder (collectively the "Platform"). The Platform is operated by 8mbest ("Company", "we", "us", "our").

By accessing the 8mbest Platform, creating an account, making a deposit, or placing any wager, you ("Player", "User", "you") confirm that you have read, understood, and unconditionally agreed to these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately cease using the Platform.

8mbest reserves the right to amend these Terms at any time. Continued use of the Platform following any published amendment constitutes acceptance of the revised Terms. Players are encouraged to review this page periodically.

Eligibility

Access to and use of the 8mbest Platform is subject to the following eligibility requirements, which must be satisfied at all times:

• Minimum Age: You must be at least 18 years of age. 8mbest strictly prohibits use of its Platform by individuals under 18. Age verification is conducted during the KYC process and at any other time 8mbest reasonably requires.
• Capacity: You must have full legal capacity to enter into a binding contract under the laws applicable to your place of residence.
• Single Account: You may hold only one registered account on the 8mbest Platform. Duplicate accounts are strictly prohibited and will result in account suspension and forfeiture of any associated balances.
• Own Account: You must register and operate the account solely in your own name and for your own personal entertainment. Operating an account on behalf of a third party is not permitted.
• Not Self-Excluded: You must not be subject to any active self-exclusion arrangement, either voluntarily imposed through the 8mbest Platform or by operation of any applicable regulatory framework.

Account Registration

To access the full range of 8mbest services, you must complete the registration process and open a player account. The following conditions apply to all account registrations:

• You must provide accurate, complete, and current information during registration, including your legal full name, date of birth, residential address, email address, and mobile number.
• You are responsible for maintaining the confidentiality of your username and password. 8mbest will not be liable for any loss resulting from unauthorised access to your account caused by your failure to keep login credentials secure.
• You must notify 8mbest immediately if you suspect that your account has been accessed without your authorisation by contacting support at [email protected].
• 8mbest reserves the right to decline any registration application at its sole discretion, without being required to provide a reason.
• All fields marked as mandatory during registration must be completed truthfully. Providing false information constitutes a material breach of these Terms and may result in immediate account closure and forfeiture of funds.

Identity Verification (KYC)

8mbest operates a mandatory Know Your Customer ("KYC") verification process in accordance with its commitment to responsible gaming, the prevention of fraud, and the protection of player funds. KYC verification is required before any withdrawal request is processed and may be requested at any stage of the account lifecycle.

Documents Accepted for Verification

• Proof of Identity: National Identity Card (NID), valid passport, or government-issued photo identification.
• Proof of Address: Recent utility bill, bank statement, or official government correspondence dated within the last three months, showing your name and residential address.
• Payment Method Verification: Screenshot or confirmation of the mobile financial service account (bKash, Nagad, Rocket, Upay) or bank account used for deposits, confirming that the account is registered in your name.

Documents must be submitted in clear, legible format. 8mbest reserves the right to request additional documentation if the submitted materials are insufficient to complete verification. Accounts that cannot be verified within a reasonable timeframe may be suspended and outstanding balances held pending resolution.

Deposits & Withdrawals

Deposits

8mbest accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳500 unless otherwise stated on the deposit page. Deposits are credited to your account balance in real time once confirmed by the respective payment provider.

8mbest does not charge fees on deposits; however, your mobile financial service provider or bank may apply their own transaction charges. Players are responsible for verifying applicable fees with their respective payment provider before initiating a deposit.

Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit, except where 8mbest at its discretion permits an alternative method. The minimum withdrawal amount is ৳1,000. Withdrawals are subject to completion of KYC verification. 8mbest aims to process verified withdrawal requests within 15 minutes during normal operating conditions, though processing times may vary during periods of high demand.

• Withdrawals will only be paid to accounts in the name of the registered 8mbest account holder.
• 8mbest reserves the right to conduct additional security checks prior to processing any withdrawal request.
• Any attempt to withdraw funds that are subject to active bonus wagering requirements will result in the withdrawal being held until those requirements are satisfied.
• 8mbest reserves the right to reverse a withdrawal and return funds to the player's account balance in cases where a technical error has caused an incorrect credit.

Bonuses & Promotions

8mbest offers a range of bonuses and promotional offers to eligible players. All bonuses are subject to the specific terms communicated at the time of the offer, which supplement and are to be read alongside these general Terms. In the event of any conflict between a promotional-specific term and these general Terms, the promotional-specific term shall prevail with respect to that promotion only.

General Bonus Conditions

• Wagering Requirements: All bonuses are subject to wagering requirements ("playthrough") that must be met before bonus-derived winnings can be withdrawn. The specific wagering multiplier will be stated in the offer terms.
• Eligible Games: Not all games contribute equally to wagering requirements. Live casino games, certain table games, and jackpot slots may contribute at a reduced rate or not at all. Contribution rates are specified in each promotion's terms.
• One Bonus at a Time: Players may hold only one active bonus at a time unless explicitly stated otherwise in the promotion's terms.
• Expiry: Bonuses that are not claimed or whose wagering requirements are not completed within the stated validity period will expire and be removed from the account without notice.
• Abuse Prevention: 8mbest monitors bonus usage patterns. Any account found to be exploiting bonus offers, engaging in matched betting using promotional funds, or abusing promotional structures will have bonuses voided and may be subject to account review.

8mbest reserves the right to modify, suspend, or withdraw any promotion at any time. Seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, or Pohela Boishakh are subject to their own specific terms published at the time of the promotion.

Betting & Gaming Rules

All bets placed on the 8mbest sportsbook and all game rounds played in the casino section are subject to the following general rules, as well as any specific rules applicable to the individual sport, market, or game in question.

• Bet Placement: A bet is considered accepted once a confirmation reference is displayed on screen. 8mbest is not liable for bets that fail to register due to connectivity issues on the player's end.
• Odds Changes: Live odds are subject to change at any time prior to bet acceptance. If the odds change between the time you initiate and the time your bet is accepted, 8mbest will process the bet at the odds displayed at the moment of acceptance.
• Voided Bets: 8mbest reserves the right to void any bet placed on a market that has been suspended, incorrectly priced due to a manifest error, or affected by an event outcome that renders the market void under applicable sporting rules.
• Manifest Errors: Any bet accepted at odds that are clearly erroneous — whether due to technical fault, data feed error, or human input error — may be voided by 8mbest at its discretion. This applies regardless of whether the bet has already been settled.
• Casino Game Results: All casino game outcomes are determined by certified random number generators supplied by the respective game provider. 8mbest does not manipulate game outcomes. Disputes regarding game results must be raised with the game provider directly; their decision shall be final.
• Maximum Wins: Individual game and bet type maximum win limits apply and are stated in the relevant game or market rules. 8mbest reserves the right to cap winnings at the stated maximum regardless of the theoretical return on a given wager.

Responsible Gaming

8mbest is committed to promoting responsible gambling practices. The Platform provides players with a suite of tools designed to help manage their gaming activity. These tools are available free of charge from the account settings panel and include:

• Deposit Limits: Daily, weekly, and monthly deposit limits can be set by the player at any time. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Limits: Players may set a maximum session duration after which a notification will prompt them to review their activity or log out.
• Cooling-Off Period: A temporary suspension of between 24 hours and 6 weeks can be activated by the player at any time through account settings or by contacting support.
• Self-Exclusion: Permanent self-exclusion is available to any player who believes they have a problem with gambling. Once activated, self-exclusion cannot be reversed for a minimum period of six months.

Players who believe their gambling is becoming a problem are strongly encouraged to contact 8mbest support immediately at [email protected]. Our support team is trained to provide compassionate assistance and can activate protective measures on your account without delay. For further guidance, please visit our dedicated Responsible Gaming page.

Prohibited Conduct

The following conduct is strictly prohibited on the 8mbest Platform. Any player found to have engaged in any of the following may have their account suspended or permanently closed and all associated balances forfeited:

• Opening more than one account, whether using the same or different personal details.
• Providing false, misleading, or incomplete information during registration, KYC, or any other account-related process.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets or interact with games.
• Colluding with other players to manipulate game outcomes or exploit promotional structures.
• Attempting to exploit or take unfair advantage of any technical error, malfunction, or vulnerability in the Platform.
• Using the Platform for any purpose other than lawful personal gaming entertainment, including but not limited to money laundering, fraud, or any other criminal activity.
• Harassing, threatening, or abusing 8mbest staff or other players through any communication channel.
• Circumventing any responsible gaming restriction or self-exclusion by opening a new account.

Intellectual Property

All content available on the 8mbest Platform, including but not limited to software, source code, design elements, graphics, logos, trademarks, text, audio, video, and game assets, is the exclusive property of 8mbest or its respective third-party licensors and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gaming purposes. No content from the Platform may be reproduced, distributed, modified, published, or reverse-engineered without the prior written consent of 8mbest.

Limitation of Liability

To the fullest extent permitted by applicable law, 8mbest shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings as a result of technical failures, service interruptions, or network outages.
• Errors in odds, game results, or settlement caused by data feed failures or manifest errors subsequently corrected under these Terms.
• Unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers including bKash, Nagad, Rocket, or Upay.

8mbest's total aggregate liability to any player in connection with any single claim shall not exceed the amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

Privacy & Data

8mbest collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described therein.

8mbest uses industry-standard 256-bit SSL/TLS encryption to protect data in transit and applies appropriate technical and organisational security measures to safeguard data at rest. Player personal data is never sold to third parties and is used solely for the purposes of account management, KYC compliance, fraud prevention, and the delivery of Platform services.

Account Termination

Either party may terminate the player account at any time. Players wishing to close their account should contact 8mbest support at [email protected]. Upon receipt of a verified closure request, 8mbest will process the remaining account balance to the player's verified payment method within a reasonable timeframe, subject to completion of all applicable KYC and bonus wagering requirements.

8mbest reserves the right to suspend or permanently terminate any account at its sole discretion, including where:

• A breach of these Terms has occurred or is reasonably suspected.
• The account is associated with fraudulent, criminal, or abusive activity.
• KYC verification cannot be completed to 8mbest's satisfaction.
• The account holder is identified as being under 18 years of age.

In cases of termination for cause, 8mbest reserves the right to withhold all or part of the account balance pending investigation and resolution.

Disputes

In the event of any dispute arising in connection with your use of the 8mbest Platform, you must first contact the 8mbest support team at [email protected] and allow a reasonable period of no less than 14 days for the matter to be investigated and resolved internally.

All disputes must be raised within 30 days of the event giving rise to the complaint. 8mbest will not consider disputes raised after this period has elapsed. The decision of 8mbest's internal dispute resolution team shall be final and binding in respect of all factual matters relating to Platform usage, game outcomes, and account activity, subject only to any applicable mandatory consumer protection rights.

Amendments

8mbest reserves the right to amend these Terms at any time. Material changes will be notified to registered players via the email address associated with their account or via a notice displayed upon login. The amended Terms will take effect 7 days after notification unless a shorter period is required by applicable law or operational necessity.

Your continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and request account closure prior to the effective date of the amendment.

Contact

If you have any questions about these Terms and Conditions, or wish to raise a complaint, please contact the 8mbest support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: 8mbest aims to respond to all written enquiries within 24 hours.

For responsible gaming support, self-exclusion requests, or account restriction enquiries, please visit our Responsible Gaming page for additional guidance and resources.