8mbest Frequently Asked Questions

8mbest requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You will also need to provide a clear selfie holding your ID and, in some cases, proof of your payment method — for example, a screenshot showing your bKash or Nagad account number matching your registered mobile. KYC is typically reviewed within 24 hours.

To reset your 8mbest password, click the "Forgot Password" link on the login page and enter the email address or mobile number linked to your account. A one-time reset link or OTP will be sent to you within a few minutes. If you do not receive it, check your spam folder or contact the 8mbest support team at [email protected] for manual assistance.

No — each player is permitted only one active account on 8mbest. Operating multiple accounts is a violation of the Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any pending balances. If you accidentally created a duplicate account, contact [email protected] immediately to resolve the situation before it affects your winnings.

To permanently close your 8mbest account, email [email protected] with the subject line "Account Closure Request" and include your registered username and the reason for closure. Withdraw any remaining balance before submitting the request, as balances are not automatically returned after closure. Account closure is processed within one to two business days. If your reason is gambling-related, 8mbest can also facilitate a self-exclusion rather than a simple closure.

To deposit via bKash on 8mbest, log in to your account, go to the Cashier section, and select bKash as your payment method. Enter the deposit amount, then follow the on-screen instructions to complete the transfer from your bKash app or by dialling *247#. The 8mbest merchant number will be displayed on screen. Deposits via bKash are typically credited to your account within one to five minutes.

Nagad deposits on 8mbest are processed almost instantly — most transactions are credited within one to three minutes of a successful Nagad transfer. If your deposit is not reflected after ten minutes, check whether the transaction shows as successful in your Nagad app. If it does, contact 8mbest support with the Nagad transaction ID and the exact amount for quick manual verification.

The minimum deposit amount on 8mbest is ৳200 BDT for most payment methods including bKash, Nagad, and Rocket. Bank transfers via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank may carry a higher minimum of ৳500 BDT due to processing requirements. There is no maximum deposit cap under normal circumstances, though very large deposits may require additional verification as a security measure.

The minimum withdrawal amount on 8mbest is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad account. Most withdrawals are completed within 15 to 60 minutes, though bank transfers to BRAC Bank, Sonali Bank, or IBBL may take up to 24 hours depending on the bank's processing schedule.

8mbest does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, Upay, or your bank — may apply their own transaction charges as per their standard fee schedule. 8mbest recommends checking your mobile banking app's fee structure before initiating large transfers so there are no surprises on the amount received.

As a general rule, 8mbest processes withdrawals to the same payment method used for the most recent deposit, in line with standard anti-money-laundering (AML) requirements. If your original deposit method is unavailable — for example, if you have changed your mobile number — contact the 8mbest support team at [email protected] to arrange an alternative withdrawal route, which may require additional identity verification.

To bet on cricket on 8mbest, navigate to the Cricket section from the main menu. You will find pre-match and live in-play markets covering BPL (Bangladesh Premier League), T20 World Cup, IPL, and international Bangladesh Tigers fixtures. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm the bet. Live betting markets update in real time as the match progresses.

8mbest offers over 1,200 slot titles from top-tier providers including Pragmatic Play, NetEnt, and Microgaming. The catalogue includes classic three-reel slots, five-reel video slots with multiple paylines, Megaways titles with up to 117,649 ways to win, and high-volatility jackpot slots. Popular titles include Gates of Olympus, Sweet Bonanza, and Book of Dead. All slots are mobile-optimised and fully playable on Android and iOS devices.

The Return to Player (RTP) percentage on 8mbest slot games varies by title and is set by the game provider, not 8mbest itself. Most games in the catalogue carry an RTP between 94% and 97%, with the exact figure displayed in each game's information or paytable section. Higher-RTP games statistically return more to players over time, though individual session outcomes are always determined by a certified Random Number Generator (RNG).

Yes — 8mbest is fully optimised for mobile play. The platform runs on any modern smartphone browser (Chrome, Firefox, or Samsung Internet on Android; Safari on iPhone) without requiring a dedicated app download. All games including live casino, slots, and cricket betting are available in mobile view with touch-friendly controls. The experience is identical to desktop in terms of available games and payment methods.

Yes — all live casino games on 8mbest are powered by internationally certified providers including Evolution Gaming and Ezugi. These studios operate real dealers in professional broadcast environments, and their game outcomes are governed by physical randomness (real cards, real roulette wheels) rather than software algorithms. All providers undergo regular independent audits to ensure compliance with fair-play standards, and 8mbest only integrates studios that pass those audits.

8mbest offers a welcome bonus to newly registered players on their first qualifying deposit. The exact percentage and maximum bonus amount are displayed on the promotions page at the time of registration, as offer details may be updated seasonally. To claim the bonus, make sure to opt in during the registration or first-deposit step, as bonuses are not automatically applied retroactively. Full wagering requirements and eligibility conditions are detailed in the Terms and Conditions.

Wagering requirements on 8mbest bonuses specify how many times the bonus amount must be turned over in real-money bets before the resulting winnings can be withdrawn. The applicable multiplier is stated clearly in the terms of each individual promotion. Bets placed on certain low-margin game types — such as specific table games or live dealer baccarat — may contribute at a reduced rate toward the wagering total. Always read the promotion terms before claiming.

Yes — 8mbest runs free spins promotions on selected slot titles from time to time, particularly around new game launches and seasonal events such as Eid, Pohela Boishakh, and the IPL or BPL seasons. Free spins are credited to your account automatically when the promotion is active and you meet the eligibility criteria. Winnings from free spins are subject to a wagering requirement before withdrawal, as stated in the specific promotion terms.

8mbest rewards frequent players through a tiered loyalty programme. As you accumulate betting activity, you progress through loyalty levels that unlock benefits such as higher withdrawal limits, faster processing times, dedicated account managers, and exclusive reload bonuses. The programme is free to join and enrolment is automatic for all registered players. Contact the support team for details on the current tier structure and how to check your current status.

Whether a bonus applies to sports betting (such as cricket markets) or only to casino games depends on the specific promotion. Some 8mbest bonuses are casino-only and cover slots and live table games, while others are sportsbook bonuses designed for cricket, football, or kabaddi markets. Multi-product bonuses that cover both are also offered periodically. The eligible products for each bonus are always stated in the promotion's terms and conditions — check these before opting in.

8mbest operates as a secure online gambling platform with SSL encryption protecting all player data and financial transactions. The games in the catalogue are sourced from internationally certified providers — including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming — whose RNG systems undergo independent auditing for fairness. 8mbest is committed to transparent operations, responsible gaming tools, and the protection of every player's personal and financial information.

8mbest uses industry-standard 256-bit SSL encryption to protect all data transmitted between your browser and the platform. Your financial details — including bKash, Nagad, and bank account information — are never stored in plain text and are never shared with third parties except as required to process your transaction. Two-factor authentication (2FA) is available and strongly recommended to add an extra layer of protection to your 8mbest account.

8mbest provides a full suite of responsible gaming tools at no cost to all players. These include daily, weekly, and monthly deposit limits; session time limits with reality-check pop-ups; cooling-off periods from 24 hours to 6 weeks; loss limits; and permanent or time-limited self-exclusion. All tools are accessible from the Account settings page or by emailing [email protected]. Restrictions that reduce activity take effect immediately, while increases carry a mandatory 24-hour delay.

To self-exclude from 8mbest, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and preferred exclusion duration (minimum 6 months, or permanent). Your account will be closed within one business hour, all marketing communications will stop immediately, and any active bonus balances will be forfeited. Re-activation after the exclusion period requires a 7-day waiting period and full identity re-verification.

The minimum age to register and play on 8mbest is 18 years. This is a strict, non-negotiable policy. Age verification is conducted at registration and again during the KYC process. Any account found to belong to a person under 18 is immediately suspended, all funds are frozen, and the matter is escalated to the compliance team. If you are a parent or guardian concerned about underage access, contact [email protected] immediately.

The 8mbest customer support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays. You can reach the team by emailing [email protected] or by using the live chat feature available when you are logged in to your account. For responsible gaming matters, self-exclusion requests, or account disputes, email is the recommended channel as it creates a written record of your request.