Player Protection

Play Smart.
Stay in Control.

At 8mbest, responsible gaming is not a checkbox — it is a core part of how we operate. This page gives every Bangladesh player the knowledge, tools, and support they need to keep gaming fun, affordable, and firmly within their own control.

18+
Age Minimum
24/7
Support Available
৳0
Cost to Self-Exclude
SSL
256- Bit Secure

Gambling can be addictive and carries real financial risk. If you or someone you know is struggling with gambling-related problems, please contact the 8mbest support team immediately at [email protected] — our dedicated responsible gaming team is available 24/7. Self-exclusion and account restriction tools are free to use and take effect immediately. You must be 18 years or older to hold an account or place any bet on this Platform.

Our Commitment to Responsible Gaming

Why Responsible Gaming Matters to 8mbest

8mbest was built to deliver world-class online casino and sports betting entertainment to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar. We believe that genuine entertainment is only possible when players feel safe, informed, and in command of their own experience. That belief is the foundation of our responsible gaming programme.

Gambling is a popular pastime enjoyed by millions of adults worldwide, and the vast majority of 8mbest players engage with our Platform without ever developing harmful habits. However, we recognise that for a small number of individuals, gambling can become a source of serious personal, financial, and emotional harm. Our responsibility is to provide every player with the right tools and information to recognise warning signs early and take decisive action before harm escalates.

Everything described on this page — deposit limits, session time limits, cool-off periods, self-exclusion, and direct support access — is available at zero cost to any 8mbest account holder. No additional verification is required to activate these tools. We are committed to processing all responsible gaming requests within one business hour of receipt, and self-exclusion requests take effect immediately upon confirmation.

If you are reading this page because you are concerned about your own gambling behaviour, or that of someone close to you, please know that reaching out is the right decision. Our support team will treat every enquiry with complete discretion and without judgement. Help is closer than you think.

8mbest Responsible Gaming Commitments

  • Strict 18+ age verification for every new account
  • Free, instant self-exclusion with no waiting period
  • Customisable daily, weekly, and monthly deposit limits
  • Session time reminders and automatic session limits
  • Cooling-off periods from 24 hours up to 6 weeks
  • Reality checks showing net wins/losses per session
  • 24/7 dedicated responsible gaming support team
  • Ongoing staff training in problem gambling awareness
  • Clear display of account balance and transaction history
  • No unsolicited promotional contact to restricted accounts
All responsible gaming tools on 8mbest are free of charge and can be activated instantly from your account settings or by contacting our support team at [email protected].

Six Pillars of Safer Play

8mbest provides a comprehensive suite of player protection tools. Each one is designed to put you — not the Platform — in control of your gaming experience.

Deposit Limits
Set a firm cap on the amount you can deposit into your 8mbest account each day, week, or month. Once a limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect instantly; raising one requires a mandatory 24-hour cooling period to prevent impulsive decisions during a losing streak.
Session Time Limits
Define the maximum time you want to spend playing in a single session. When your chosen limit is reached, a clear on-screen notification prompts you to take a break. You can also enable periodic reality-check pop-ups — for example, every 30 or 60 minutes — that display your session duration, total bets placed, and net win or loss for the session.
Cooling-Off Periods
If you feel you need a short break from gambling but are not ready for full self-exclusion, a cooling-off period temporarily suspends your ability to log in and place bets. Periods range from 24 hours to 6 weeks. During a cool-off, you cannot override or cancel the restriction — this is intentional, to protect you from making heat-of-the-moment decisions.
Self-Exclusion
Self-exclusion permanently or semi-permanently closes your account for a specified period — a minimum of 6 months up to a permanent lifetime ban. During self-exclusion, your account is locked, all marketing communications are stopped immediately, and any bonus balances are forfeited. Re-opening a self-excluded account requires a mandatory 7-day cooling period, a formal written request, and identity re-verification.
Loss Limits
In addition to deposit limits, you can set a maximum net loss amount per day, week, or month. Once your net loss for the period reaches the limit you have set, your ability to place further bets is suspended for the remainder of that period. Loss limits are independent of deposit limits and provide an additional safety net for players who prefer to think in terms of outcome rather than input.
24/7 Support Access
Our dedicated responsible gaming support team is available around the clock, every day of the year. Contact us by email at [email protected] or via live chat from within your account. Every responsible gaming enquiry is handled by a trained specialist, treated as strictly confidential, and escalated immediately if the situation requires it. We will never dismiss or minimise a concern you raise about your own gambling behaviour.

How to Activate Each Protection Tool

Every tool listed below is accessible directly from your 8mbest account dashboard or by contacting our support team. None require any additional payment or documentation.

Account Settings

Setting Deposit Limits

Log in to your 8mbest account and navigate to Account > Responsible Gaming > Deposit Limits. Select the period (daily / weekly / monthly) and enter your preferred maximum deposit amount in BDT (Bangladeshi Taka). Confirm and the limit applies immediately to your next bKash, Nagad, Rocket, or bank transfer deposit.

  • Minimum deposit limit: ৳100 per day
  • Reductions apply immediately with no waiting period
  • Increases require a 24-hour confirmation delay
  • You can set limits for multiple periods simultaneously
Account Settings

Setting Time Limits

From Account > Responsible Gaming > Time Limits, choose how long you want each session to last. You can also enable reality checks at fixed intervals. When a time limit expires, the Platform will display a summary of your session activity and prompt you to log out.

  • Session limits: 30 minutes up to 8 hours
  • Reality check intervals: every 30, 60, or 90 minutes
  • Notifications cannot be dismissed without acknowledging them
  • Session history is always visible in Account > Activity Log
Immediate Effect

Activating a Cooling-Off Period

Navigate to Account > Responsible Gaming > Take a Break or contact [email protected]. Choose your preferred period (24 hours, 3 days, 7 days, 14 days, 30 days, or 6 weeks). The restriction activates the moment you confirm and cannot be cancelled before the period expires.

  • No marketing emails will be sent during a cool-off
  • Your account balance is preserved and accessible after the period ends
  • Pending withdrawals are processed normally during the cool-off
Serious Measure

Requesting Self-Exclusion

Self-exclusion is the strongest tool available and is designed for players who feel that gambling has become a significant problem in their life. Contact our support team at [email protected] with the subject line "Self-Exclusion Request". Your account will be closed within one business hour.

  • Minimum self-exclusion period: 6 months
  • Permanent (lifetime) self-exclusion is also available on request
  • All promotional communications stop immediately
  • Re-activation requires a 7-day waiting period and identity re-verification
  • Forfeited bonus balances are not reinstated after re-activation

Recognising the Warning Signs

Problem gambling rarely announces itself clearly. It tends to develop gradually, and many people do not recognise it until the harm is already significant. The following behaviours are common indicators that gambling may be becoming a problem. If you recognise several of these signs in yourself or in someone you know, please reach out for help immediately.

Gambling with money intended for rent, bills, or food
Chasing losses by placing larger or more frequent bets
Feeling anxious, irritable, or depressed when not gambling
Lying to family or friends about the amount you gamble
Borrowing money specifically to fund gambling activity
Unable to stop gambling even when you want to
Spending significantly more time gambling than intended
Neglecting work, studies, or family responsibilities
Gambling to escape stress, anxiety, or personal problems
Repeatedly failing at attempts to reduce or stop gambling

Ask Yourself These Questions

Being honest with yourself is the first and most important step. Take a moment to consider each question below. If you answer "yes" to three or more, we strongly encourage you to contact our responsible gaming team today.

  1. Have I ever spent more money gambling than I originally planned?
  2. Have I gambled to try to win back money I had already lost?
  3. Have I ever neglected my work, studies, or family because of gambling?
  4. Have I borrowed money or sold possessions to fund gambling?
  5. Have I ever felt guilty or ashamed about how much I gamble?
  6. Have I tried to cut down on gambling but been unable to?
  7. Do I think about gambling when I am supposed to be doing something else?
  8. Has gambling caused arguments or tension with people close to me?
Recognising a problem is a sign of strength, not weakness. Our responsible gaming team at 8mbest is here to help — with complete confidentiality, no judgement, and immediate practical action. Email us at [email protected] any time.

Where to Get Help

In addition to the tools provided by 8mbest, the following support options are available to players who feel that gambling has become a problem in their life.

8mbest Support Team

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. Every request is handled by a trained specialist with full discretion. Contact:

Talk to Someone You Trust

Opening up to a trusted friend, family member, or colleague is often the most effective first step. Many people find that simply speaking honestly about the problem reduces its hold significantly.

Seek Professional Counselling

If gambling is seriously affecting your mental health, finances, or relationships, we encourage you to seek help from a qualified mental health professional or counsellor in Bangladesh. Your wellbeing is the priority.

Activate Self-Exclusion Now

If you feel you need to stop gambling immediately, do not wait. Email with the subject "Self-Exclusion Request" and your account will be closed within one business hour.

Use Account Limit Tools

Before reaching the point of self-exclusion, consider using deposit limits, session time limits, or a cooling-off period. These tools are available in your 8mbest account settings and take effect instantly.

Keep a Gambling Diary

Tracking your gambling sessions — how long, how much deposited, how much won or lost — can be a powerful tool for awareness. 8mbest provides a full Activity Log in your account for exactly this purpose.

Protecting Young People — 18+ Strictly Enforced

8mbest operates a strict 18+ policy. No individual under the age of 18 may register an account, make a deposit, or place a bet on this Platform. Age verification is mandatory at registration and again during the KYC process. Any account found to belong to a minor is immediately suspended, all funds are frozen, and the matter is escalated to our compliance team.

If you are a parent, guardian, or caregiver and are concerned that a young person in your household may be accessing gambling platforms, we recommend taking the following practical precautions:

  • Never share your 8mbest account credentials with family members, including older teenagers.
  • Enable parental controls on shared devices and home networks to restrict access to gambling websites.
  • Keep your devices password-protected and avoid saving your gambling account login in shared browsers.
  • Have an open, honest conversation with young people in your household about the risks associated with gambling.
  • If you suspect a minor has accessed a gambling account, contact us immediately at [email protected].
18+
Adults Only Platform

8mbest is strictly for adults aged 18 years and above. By using this Platform you confirm that you are at least 18 years old and that gambling is legal in your jurisdiction. If you are under 18, please leave this site immediately.

Play Within Your Limits — Then Enjoy the Experience

Responsible gaming is the foundation of genuine entertainment. Once you have set your limits and feel fully in control, 8mbest offers over 1,200 games, live cricket betting, slots, jackpot bingo, racing, and much more — all built for Bangladesh players. Explore the Platform knowing that every tool you need to stay safe is already in your hands.

Your safety is our priority — every session, every day.
18+ Only — Gambling Involves Risk. This Platform is strictly for adults aged 18 and above. Gambling should be treated as entertainment, not as a source of income. Never gamble with money you cannot afford to lose. If gambling stops being fun, stop gambling. For immediate assistance, contact our responsible gaming team at [email protected] — available 24 hours a day, 7 days a week, including during Eid, Durga Puja, Victory Day, and all public holidays.